Policy

1. Scope

This Privacy Policy applies to personal information processed by ReturnHub, including through our after-sales plugin services which handle returns, refunds, and exchanges for Shopify merchants. For simplicity, our services are referred to as “Services” in this Privacy Policy. Note: This Privacy Policy does not cover any personal information processed by our Merchants about their end customers. For such information, please refer to the respective Merchant’s privacy policy. Our agreements with Merchants govern our handling of such data.

2. Personal Information We Collect

We collect information based on how you interact with our Services. This includes information you provide directly, information collected automatically, and information obtained from third-party sources.
A. Information You Provide to Us Directly
- Merchant Account Creation: We collect information including name, email address, phone number, company name, and job title when you create a Merchant account.
- Order and Shipping Information: To facilitate after-sales processes, we collect order details, shipping information, and address data via Shopify's API.
- Communications: We collect information from your communications with us, such as email and support requests.
B. Information Collected Automatically
- Automatic Data Collection: We automatically collect data such as IP addresses, browser types, device information, and usage data through cookies and other technologies to manage and improve our Services.
- Cookies and Technologies: We use cookies and similar technologies to enhance functionality, analyze usage, and for advertising purposes.
C. Information Collected from Other Sources
- Third-Party Sources: We may obtain additional information from third-party services if you access our Services through those platforms.

3. How We Use Your Information

We use your information for various purposes including: - Providing Services: Managing accounts, processing transactions, and handling support requests. - Administrative Purposes: Improving our Services, ensuring security, and conducting business operations. - Marketing: Tailoring communication and advertisements, where permitted by law.

4. How We Disclose Your Information

We share information with: - Service Providers: For payment processing, technical support, and other necessary functions. - Merchants: If you are using our Services through a Merchant, they may access related information as per their own privacy policies. - Legal Requirements: To comply with legal obligations or protect rights and safety.

5. Your Privacy Choices and Rights

- Communications: You can opt out of marketing emails but will continue to receive essential communications.
- Cookies: You can manage cookie preferences through your browser settings.
- Privacy Rights: You may request access, correction, deletion, or restriction of your personal information by contacting us.

6. Security of Your Information

We implement measures to protect your information but cannot guarantee complete security. We will notify you of any significant breaches.

7. International Data Transfers

Your information may be transferred and processed globally. We adhere to applicable data protection laws to safeguard your information.

8. Retention of Personal Information

We retain personal information only as long as necessary to provide our Services and comply with legal obligations.

9. Supplemental Notice for California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) including access to personal information and opting out of certain data sales. For more details, please contact us.

10. Supplemental Notice for Nevada Residents

Nevada residents have the right to opt-out of the sale of personal information, though we do not sell personal information as defined by Nevada law.

11. Children’s Information

Our Services are not intended for children under 13. If we collect such information, we will delete it upon request.

12. Other Provisions

- Third-Party Links: We are not responsible for the privacy practices of third-party websites linked from our Services.
- Changes: We may update this Privacy Policy and will notify you of significant changes.

13. Contact Us

For questions or to exercise your rights, please contact us at: [email protected]